PocketCtrl
Back to PocketCtrl

Support

PocketCtrl connects your iPhone, iPad, or Mac directly to your own Mac. Most problems come down to the Mac not hosting, a missing permission, or the two devices not sharing a network. Start with the checks below, then email us if you are still stuck.

hello@talkupapp.com

Quick checks

  1. The Mac is awake and hosting. Open PocketCtrl on the Mac and confirm the Hosting panel shows it is running. A sleeping Mac cannot answer.
  2. Screen Recording and Accessibility are allowed on the Mac. Both live in System Settings → Privacy & Security. Quit and reopen PocketCtrl after changing them.
  3. Local Network is allowed on your iPhone or iPad. Open Settings, choose PocketCtrl, and turn on Local Network. Without it, iOS blocks every nearby connection and PocketCtrl shows “Local Network access is off”.
  4. Both devices share a network. Same Wi-Fi is enough; Tailscale is only needed between different networks. If you use Tailscale, turn it on on both devices and make sure they are in the same tailnet.
  5. The device is approved on the Mac. If the Mac shows the device as not approved, or you removed it, pair again with a fresh QR code or Computer Code.

Detailed help

The help center explains every step and every message in plain language. Start with Fix connection problems, which walks through the checklist in order, or jump to Are my devices on the same network?, Pairing explained, Permissions, or Tailscale troubleshooting.

Setup guides

Contact support

Email hello@talkupapp.com. Include your iPhone, iPad, or Mac model and OS version, the macOS version on the host Mac, whether you connect over Wi-Fi or Tailscale, and the message PocketCtrl shows. Screenshots help.

We reply from the same address. We do not need your pairing code, device credential, or any password, so please do not send them.

Report a security issue

Please do not post suspected vulnerabilities publicly. Use GitHub's private vulnerability reporting or email hello@talkupapp.com with the affected version, steps to reproduce, and impact, and allow time for a coordinated fix before disclosure.

Privacy

PocketCtrl has no accounts, no relay servers, and no analytics. Read the privacy policy for what stays on your devices and how support requests are handled.